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FAQ

Do I need to setup the tool by myself?

No, the set up is provided by our team! To use AboutMyHotel you simply need to log into the Account Center using the email address and password you chose when registering to the service.


What is the free Trial and how does it work?

The free Trial is a subscription with some limitation. It is completely free and you are able to monitoring your hotel reputation for 15 days for free. To start your free trial subscription, you simply need to sign up. Signing up to the trial DOES NOT entail in any way an obligation to buy a paid subscription. No credit card required for the trial subscription.


How can I keep the subscription active after the trial?

When your trial period expires, you only have to renew the order for a paid subscription plan through your Account Center.
When subscribing a paid plan you will be requested to indicate your personal data, including billing address and proceed to the online payment managed through Paypal (credit card or bank transfer).


How much does the subscription cost?

The price of the subscription is calculated on a monthly or yearly basis, as listed in the chart on the pricing page.


How can I buy an AboutMyHotel subscription for my hotel?

The service can be bought directly online logging into your Account Center. The purchase is made via Paypal.


Which methods of payment are available?

Payments are made via Paypal (credit card/bank transfer) and are charged according to the type of plan you bought (monthly/annual).
AboutMyHotel ensures the safe management and handling of sensitive data.
If you don’t have a Paypal account, you can pay for the subscription also without a Paypal account.


How are payments billed?

The price of the subscriptions does not include any tax or fee, which will be calculated according to the tax system of the customer’s country.
Invoices are issued after reception of payment.


Where can I access invoices and statements for my account?

In the Account Center, select “Billing > Orders and Payments”.


How can I renew my subscription to the service and how payments are done?

Renewal of the service and all connected payments are made automatically on a periodic basis as indicated in the purchase order and subscription. If you don’t want to renew the subscription and subsequent payments, we recommend you to cancel future payments relating to the order (see Account Center, section “Cancel payments”) at least 48 hours before the date of the scheduled payment.


How can I cancel an order?

To cancel your order log into the Account Center, select “Billing > Orders & Payments” and then the order to be canceled. Click on “Cancel Payments” to confirm.
You will be redirected to Paypal account to confirm the cancellation of registration.


How can I delete my account?

It is possible to delete an account through the Account Center.
Cancelation requests by e-mail or telephone will not be taken into consideration.
Pursuant to the cancellation request, all orders and related payments will be cancelled and deleted together with all information about the subscription and personal data.
Canceled and deleted information cannot be retrieved.


Is there any refund in case of cancellation of an order?

The refund is not expected. The user can use the free 15-day trial before purchasing a paid subscription. There is no refund for payments after the first payment of each order; it is also possible to suspend the service, and the relative payments of each order, at any time, through the Account Center.


Is it possible to use one user account for more than one hotel subscription?

Yes! For each user account you can pass multiple orders with different subscriptions for individual hotels.


Is it possible to use AboutMyHotel on more than one computer?

The service can be used on every computer provided that it has a web browser, updated to the latest version, and an Internet connection.


Who can I contact to have technical support?

Support is provided via email. For assistance you can either send us an email at info@aboutmyhotel.com or fill in the online forms on our website and in the Account Center.