AboutMyHotel is an innovative tool, which scans the most important web portals and monitors the opinions, reviews, scores, images and video regarding individual hotels.
In the last years guests’ opinions have become more and more important and can influence how other guests choose an hotel for their holidays or business trips. Every single detail, from individual services offered by the hotel to staff efficiency or comfort of the structure, can be rated on dedicated booking and rating websites.
AboutMyHotel collects every comment and review, constantly monitoring these portals, and allows you to save time in reputation management through the use of an all-in-one tool!
The use of diagrams and indicators to summarize positive, neutral and negative reviews makes the interface intuitive and easy to be consulted both by a beginner and by a more experienced user.
With AboutMyHotel you will be able to analyse reviews sorting them by periods of time, languages, rating and type of source grouped by Travel portals, Online Travel Agencies and Social Networks.
AboutMyHotel allows you to compare your hotel with other competitors on the main travel portals and social networks such as TripAdvisor, Booking.com, Expedia, Hotels.com, Google My Business and Facebook.
The analysis is done by comparing the scores recorded such as overall average rating, number of reviews and the assessment of hotel departments including cleanliness, service, staff, comfort and location.
AboutMyHotel immediately sends you an email when a new review, image or video is published on different websites, allowing you to respond, when possible, with specific answers to guests individual comments.
All reviews of your hotel will be close at hand giving you a 360° overview of your online reputation!
You will able to access your Account Center wherever you are and in every moment!
The service interface has been developed to be accessible through all kind of device: computer, tablet or smartphone, equipped with web browser and an Internet connection.
The service is constantly updated to add monitoring of new sources and improve the analysis of reviews, photos and video.
Our team works every day to check the included portals and add new ones, improving the service to offer a more complete and efficient analysis.
AboutMyHotel provides its users with free online support through email or online forms to ask for answers to possible questions or doubts.
There is also a FAQ section, where you can find the answers to the most frequent questions divided by topic.
AboutMyHotel is offered at reasonable prices, so that also small structures can afford it.
In this way the service is democratically accessible to all, both to individual hotels and hotel chains.
AboutMyHotel enables hotel owners and managers to sort reviews according to language, rating and period, allowing a deep analysis of collected data.
We allows you to export reviews in CSV format so that you can organise and plan your work goals.
Our service is completed by Google Translate service to offer instant translation of all reviews written in a foreign language.